I. Order Processing and Dispatch
Under normal circumstances, all orders are processed, packed, and dispatched within 5–8 business days (excluding weekends and EU public holidays).
Dispatch may be slightly delayed due to special circumstances such as low stock, major promotional events, or temporary customs controls; we will notify customers of the latest status via email as soon as possible.
II. EU Delivery Timescales
Once dispatched, standard delivery across the EU takes 15–30 business days.
Delivery times depend on factors such as the destination country, customs clearance efficiency, weather, and logistics capacity. Deliveries to remote EU regions may take up to 30 days, which falls within the normal range for cross-border shipping.
III. Shipment Tracking
After dispatch, we will email you the official tracking number and a tracking link, allowing you to monitor your package's status in real-time. Please note that a delay of 1–3 days in tracking updates is normal.
IV. Customs Duties and Clearance (EU Compliance)
In accordance with the latest EU cross-border e-commerce regulations, packages entering the EU must undergo formal customs clearance. Any customs duties, VAT, and official clearance fees incurred must be paid by the recipient in compliance with local customs regulations.
If a package is returned or destroyed because the recipient refuses to pay taxes/fees or fails to cooperate with customs clearance, the user is responsible for all associated logistics losses and costs. We do not accept liability for issues arising from customs clearance delays or tax/fee payments.
V. Handling Shipping Exceptions and Delays
- Shipping Delays: If a package has not been delivered after 30 business days, users may contact customer service to check the status; we will assist in tracking the shipment.
- Lost/Damaged Packages: If tracking indicates the package is lost or damaged in transit, we will verify the logistics records and offer a reshipment or refund.
- Incorrect Address: If delivery fails or the package is returned due to an incorrect shipping address provided by the user, the user is responsible for any additional shipping costs incurred for re-delivery.
VI. Shipping Scope and Restrictions
We support compliant delivery to the 27 EU member states and the European Economic Area (EEA). Certain items subject to international shipping restrictions or customs embargoes cannot be shipped; we will notify you promptly after an order is placed and issue a full refund.
VII. Policy Updates
This shipping policy will be updated in real-time in accordance with EU logistics regulations and cross-border shipping rules. Amendments will be posted directly on this page without separate notification. Continued placement of orders constitutes acceptance of the terms of this policy.